Shipping policy
Remy Corp US will do everything in our power to ensure prompt delivery on all orders. However, there are times when our chosen carriers are not able to perform the service requested. Remy Corp US cannot issue refunds for shipping charges for delayed packages. If you would like a refund for the delayed packages, please contact the carrier of choice or add insurance to the package in the case of a delay.
We highly recommend that you order your products at least 4 to 5 business days before your scheduled appointments. This gives the chosen carrier time to complete the pickup and delivery before you need it in case of a delay.
When we receive your order online or over the phone, we start working on it right away. We highly recommend that you order your products at least 4 to 7 business days before your scheduled appointments. This gives the chosen carrier time to complete the pickup and delivery before you need it.
Orders received before 5:00 p.m. Eastern Time will ship the same business day, unless there is an unavoidable delay. Orders received after 5:00 p.m. Eastern Time will be shipped the following business day. Please note that business days refer to Monday – Friday and exclude holidays and weekends (see below). This means that if you place an order after 5:00 p.m. Eastern Time on a Friday, it will ship the following Monday.
UPS Overnight shipments placed after 5:00 p.m. Eastern Time on Friday will not be shipped from our warehouse until Monday and will not arrive to your location until Tuesday.
Pre-Order Items. These are items that are Out of Stock, but are on our way to us. These items you will be able to purchase, and will ship once they arrive to our warehouse. If you placed an order, and have both, items in stock and Pre-Order items, this order won't ship until the Pre-Order item is back in stock. Pre-Order items usually takes 7 to 10 Business days to ship.
Out of Stock Items. Occasionally, some of our products maybe out of stock. If an item is out of stock, it will be reflected on our website. In the event we run out of stock as we are pulling your order, every attempt will be made to reach you via email or phone to advise you of your options. If we are unable to reach you within 24 business hours, the rest of your order will be shipped to you.
Backorders. if a product it’s out of stock, you will have the option to buy it and save it as a backorder, as soon as the product arrive to our warehouse it will be ship to you, we recommend call us to discuss time frame for restocking.
If you make a purchase of various products, but you have some in Backorder, all in stock products will be ship with the exception of the ones in Backorder. These Backorder products will be ship FREE (regular ground USPS or UPS) once they are back in stock.
Lost Package Policy and Claims Procedure
All shipments dispatched by our company are fully insured against loss during transit. In the event a package is not received, the following policy and procedure shall apply:
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Insurance Coverage
All packages shipped by our company are insured through a third-party insurance provider. -
Notification of Non-Receipt
The customer must notify us promptly if a package has not been received. Upon notification, we will contact the shipping carrier and initiate a loss claim on the customer’s behalf. - Claims cannot be initiated until the carrier’s designated shipping window has expired, as defined by the carrier’s delivery standards.
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Carrier and Insurance Claim Submission
Once the claim has been reported to the carrier, we will submit all required documentation to the insurance provider for review and processing. -
Affidavit Requirement
The insurance provider requires a signed affidavit of non-receipt from the recipient. - The affidavit will be issued by the insurance company and sent to us.
- We will forward the affidavit to the customer via email.
- The affidavit must be fully completed, signed, and returned to us for submission to the insurance company.
- Failure to complete and submit the affidavit may result in denial of the claim.
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Insurance Company Communication
The customer may be contacted directly by the insurance provider for verification, clarification, or additional information during the investigation process. -
Refund Authorization
Refunds will only be issued after written approval of the claim by the insurance provider. Upon approval, a full refund of the purchase amount will be processed. -
Claim Processing Timeframe
The claims review and resolution process may take up to sixty (60) days, depending on the carrier and insurance provider. -
Delivered Package Exclusion
Packages marked as “Delivered” by the carrier may not be eligible for a refund, and such claims are subject to carrier and insurance investigation outcomes.
FAILED DELIVERIES & REFUSED SHIPMENTS
If a package is returned to Remy Corp US due to failed delivery attempt or customer refusal it may be reshipped by paying an additional shipping cost. If the package is returned and the customer does not authorize reshipment, they will be billed for the shipping and a 25% restocking fee (minimum $10.00) will be charged. NO REFUNDS WILL BE ISSUED ON REFUSED OR ABANDONED SHIPMENTS. Once the products are returned to Remi Cachet USA an Automatic credit will be issued on the account.
If you have any questions about when your order will ship or when it will arrive, please call our customer service line at 866.647.6227. We can help you select the correct shipping method to get the product to you on time.
Holidays Include:
- New Year’s Day
- Easter Sunday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Shipping:
USPS Estimate Delivery Time
First Class Parcel 5-7 postal days
Priority 2-3 postal days
UPS Estimate Delivery Time
Ground (Business) 3-5 Business days (excludes weekends/ Signature Required)
Ground (Residential) 3-5 Business days (excludes weekends/Signature Required)
Next Day Air Next Business Day before 10:30am in most areas (excludes weekends/Signature Required)
Next Day Saver Next Business Day by 3:30pm or by the end of day (excludes weekends/Signature Required)
2nd Day Air 2 Business Days (excludes weekends/Signature Required)
3 Day Select 3 Business Days (excludes weekends/Signature Required)
Saturday Delivery Has to be ship on Friday (Signature Required)
International Orders
International orders can be shipped using UPS International services (Priority and Economy
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Remy Corp US cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges, your parcel may be abandoned, and Remy Corp US will not be held responsible for any loss of funds as a result of this occurrence.
Changing an Order
As soon as we receive your order, we start working on it right away — we ship orders out at 5:00 p.m. Eastern Time every weekday (excluding holidays).
If you need to change or cancel your order, call us at 866.647.6227 as soon as possible on the day you ordered. While we are unable to guarantee changes to orders, we will do our best to make the changes before the order ships.
Products Lost or Damaged In Transit:
We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but are not responsible for such deficiencies.
Remy Corp US will do everything in our power to ensure prompt delivery on all orders. However, due to acts of nature and other issues, there are times when our chosen carriers are not able to perform the service requested. Remy Corp US cannot issue refunds for shipping charges for delayed packages.