Return & Refund Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.

To start a return, you can contact us at info@remycorpus.com. Please note that returns will need to be sent to the following address: 

21113 Johnson Street, STE 126, Pembroke Pines, FL 33029

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@remycorpus.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such brushes, clip-ins, hair pieces, removers), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@remycorpus.com.

Return & Exchanges

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 30th April 2021.

We understand that you may wish to return products occasionally and we have tried to make this process quick and easy. We try to deal with returns and make exchanges or store credit within 7 days of receiving your return, but promise to make all exchanges or store credit within 30 working days from receipt of goods at our warehouse.

All sales are final, no refunds, only Exchanges or Store Credit. You can Exchange or have a Store Credit only if:

1. The product was purchased within the last 30 days.

2. The packages must be in the same condition it was delivered, this includes the plastic package slip, the hair net, and the hair itself.

3. Product must be new, unworn, and unaltered. (Products showing signs of obvious wear, missing parts of a set, or not in its original packaging, will be immediately rejected.)

4. 25% Restocking fee might be applied.

5. In the case of an Exchange, Exchange items cannot be shipped until we receive the return items.

6. Depending on the return reason, label shipping costs might be deducted from the total amount ($) of item(s) returned.

REMY CORP US will not cover the following faults and/or defects:

General wear and tear; Accidental damage or misuse; Damages caused by modifying, attempting to fix or otherwise altering the product (including coloring, toning, and products containing coloring agents); Damage caused by excessive heat; Discoloration caused by chlorine, hard water, products or any other that would cause discoloration; Color Fading; Application issues; Damage caused by failing to follow aftercare guidance; Failure to follow manufacturer instructions.

To make a claim under you need to do the following:

• Contact us via email to info@remycorpus.com within 30 days of purchase to report the fault and/or defect.
• You must remove all of the hair extensions and they must be returned to us within 14 days after the initial report is submitted.
• Our team will examine the hair and conduct any necessary tests to determine if a manufacturing fault and/or defect exists.
• We will then contact you with further details and resolution.

How Do I Return an Item? (Please Read)

To request a return, please email info@remycorpus.com and include the following:

• Your Order Number
• The item(s) you wish to return
• The reason for the return

Return Process

1. Return Authorization
   • Once your request is received, please allow 1–7 business days for review and approval.
   • If approved, you will receive a confirmation email with a link to download your return shipping label.
2. Return Inspection
   • After we receive your returned item(s), please allow 3–7 business days for inspection and processing.
   • Once approved, we will issue your Store Credit or process your Exchange, depending on your request.

Return Requirements

• Hair extensions must be unopened, unworn, unused, and in their original condition.
• Please include a copy of your invoice or packing slip inside the return package.
• Depending on the reason for the return, the cost of the return shipping label may be deducted from your refund or store credit.
• A restocking fee may apply, depending on the condition of the returned merchandise.

Important Information About Exchanges

If you request an exchange, you will receive your approved Store Credit in the form of a Gift Card via email.

Please note: You will need to place the new order yourself using the Gift Card code. For security reasons, we are unable to place exchange orders on your behalf or redeem Gift Cards for customers.

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What Should I Do If My Package Is Lost or Arrives Damaged?

If your package is lost or arrives damaged, please follow these steps:

1. Contact the shipping carrier immediately to report the issue.
2. Email us at info@remycorpus.com with:
   • Your Order Number
   • A detailed description of the issue
   • Photos of the damage (if applicable)
   • Any claim or reference number provided by the carrier

Carrier investigations typically take 7–10 business days to complete.

If you need your products sooner, you are welcome to place a new order while the claim is being investigated.

Once the carrier's investigation is complete, if the claim is approved, we will issue the appropriate reimbursement in the form of Store Credit or a refund, based on the circumstances and our store policies.

Important Notes:

• Unless REMY CORP US made a shipping error, shipping is non-refundable.
• REMY CORP US does not cover the cost of return labels, except when we are entirely responsible for any errors with your order, including defective or wrong item(s) shipped.
• Depending on their Condition, return products are subject to a 25% lost value
• Expedited returns are only allowed if you repurchase the products to be shipped to you; once the returned items are received, REMY CORP US will inspect and confirm that the returned items are in proper condition and will then credit the appropriate amount to your account.